We want you to experience the Sunny Cycle in Palm Springs! The responsibility of rescheduling the ride rests with the individual booking the ride.
Full refunds (except for credit card and booking fees) will be issued for cancellations made at least 31 days or more.
For cancellations made 30 days or less, we will give you a rain check and work with you to reschedule to a later date/time. The rain check does not expire, however, we only permit one rescheduled date on an original booking. There will be no refunds if you can’t reschedule.
No refunds or rain checks of any kind will be given for cancellations within 7 days of a scheduled tour.
When will I get my order?
Usually, it takes 3 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location but can be estimated in 3–6 business days.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities in Detroit, Michigan.
My order should be here by now, but I still don’t have it. What should I do
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at you neighbors, get in touch with us at sunnycycleps@gmail.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.
How are your products made?
All our products are specially made to order by the manufacturing company we work with located in Michigan. Once you place an order your product will usually take 3 days to produce and then shipped out to you through standard shipping which is an estimated time frame of 3-6 days
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at sunnycycleps@gmail.com
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at sunnycycleps@gmail.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges due to our “made to order” process, but if there’s something wrong with your order, please let us know by contacting us at sunnycycleps@gmail.com
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at sunnycycleps@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at sunnycycleps@gmail.com within a week of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue refund!
Call us for a quicker response 760-567-4875, or email for specific questions and requests.
Want to become a partner with us? We have unique partnership opportunities available. The Sunny Cycle business is dedicated to fostering partnerships and collaborations to mutually enhance our businesses.
For more information contact Jen Banford at banfordjen@gmail.com
